We’re truly dedicated to all of our Tradrr’s.
Do you want to become one, or have any questions about trading, let us know!
Contact
Send a message to our team by filling out the contact form.
Prefer to reach out directly?
support@tradrr.com
or open a ticket within our Discord community.
We’re here to help
Frequently asked questions.
Can I upgrade my plan to get access to more features?
Yes, you can upgrade your plan at any moment to PRO or PRO+.
Which data feed can I connect to the platform?
At the moment you can connect Rithmic to our system.
This means that any broker that can provide a Rithmic feed, can connect to us.
This means that any broker that can provide a Rithmic feed, can connect to us.
More connection options will follow.
How many computers can I use on one subscription?
You can run the software on two different computers simultaneously.
The installation can be done on more computers. To have it activated on a different computer than the two you already activated, you can manage your activations in the Member Area and deactivate the one you will not need anymore.
Do you offer a money back guarantee?
For the software licenses, the user can request a refund within 14 days of making a purchase. For the educational products, there is no refund available as it’s not possible to ‘unlearn’ what we teach. For the 1-on-1 coaching, there is no refund. Coaching seats are limited. If you take a coaching seat, it means somebody else cannot.
Where can I direct any questions I have about Tradrr and my subscription?
Please reach out to us through the form on our contact page.